Need a hand with ÓraleTrip? Write to us at support@oraletrip.com. A real person reads every message, and we usually answer within one or two business days.
Signed in? In the app, open Settings, then Help & support, to write to us and read our answers in the app.
Pro subscriptions
- Bought in the iPhone or iPad app: Apple bills it. To change or cancel it, open your iPhone's Settings, tap your name, then Subscriptions. For a refund, use reportaproblem.apple.com.
- Bought on the website: open app.oraletrip.com, then Settings, ÓraleTrip Pro, Manage subscription. You can get a full refund of your first payment within 14 days by writing to us.
Notifications and Go Now
- Check that notifications for ÓraleTrip are on in your iPhone's Settings, then Notifications.
- "Time to leave" alerts come with Pro. A plan needs a time and a place so we can work out the drive. In My Week, turn on Time to leave alert on the plan and pick who gets it.
- To use where you are, turn on Location for Go Now in the app's Settings.
Apple Watch
ÓraleTrip for Apple Watch comes with the iPhone app. On your iPhone, open the Watch app, find ÓraleTrip under Available apps and tap Install. Your plans and lists come from your iPhone; you don't sign in on the watch.
Your account and privacy
- To delete your account and everything in it, open Settings, Security, then Delete account. If you pay for Pro through Apple, cancel it there too: deleting the account doesn't stop Apple's billing.
- Read what we keep and why in our privacy policy, and the rules in our terms of service and community guidelines.
- To report someone in Órale-Chat! or on an open trip, use Report in the app, or write to us.
Who we are
ÓraleTrip is made by Bluebana LLC, New Hampshire, United States. Email: support@oraletrip.com.