This page explains how to delete your account in ÓraleTrip, the trip planning app made by Bluebana LLC, and what happens to your data when you do.
In the app (iPhone, iPad or Android)
- Open ÓraleTrip and tap the gear at the top right of Trips to open Settings.
- Tap Security, then Delete account.
- Confirm. Your account is deleted right away.
Without the app
- Go to app.oraletrip.com on any computer or phone and sign in.
- Open Settings, then Security, then Delete account, and confirm.
Can't sign in? Write to support@oraletrip.com from the email address of your account and ask us to delete it. We'll confirm it's your account and delete it within 30 days, usually much sooner.
Cancel Pro first
If you pay for Pro through the App Store or Google Play, cancel the subscription there too: deleting your account doesn't stop Apple's or Google's billing. Pro bought on our website is canceled for you when you delete your account.
What we delete
Right away: your account, your trips and My Week planners (with their plans, documents and imported bookings), your messages, photos and voice notes, your profile and timeline background pictures, your traveler profile, Plan it for me drafts, your saved location, your Global Travelers membership, and messages you wrote in trips you had already left. If you connected Gmail or Outlook, we disconnect it.
What we keep for a while
- Security log of sign-ins and account changes: 180 days, to protect accounts and stop abuse.
- Backups: copies disappear as the backups rotate, within about 30 days.
- Expenses on other people's trips: the ones you shared keep your name, so the crew's totals still add up.
- Payment records kept by Stripe, Apple or Google under their own rules. Our own record of your Pro is deleted with your account.
Delete some data without deleting your account
You can delete a trip, a plan, a document, a chat message, your profile picture or your timeline background at any time in the app. A deleted trip disappears for everyone right away and is removed for good 30 days later. You can also ask us to delete specific data: write to support@oraletrip.com from your account's email address.
More about what we keep and why is in our privacy policy.